Simple subscription cancellation and refund rules.

1. Digital subscription service

Capture Pro is a digital software subscription. There is no physical product to return and no shipping process. The plan price, billing period and included features shown at checkout apply to the purchase.

2. Cancellation

You may cancel a paid Capture subscription at any time through the available account or billing controls. If self-service cancellation is not available, contact support@ratdeck.com.

Cancellation stops future renewals. To avoid the next renewal charge, cancel before the renewal date shown for your subscription.

3. Access after cancellation

Unless a refund or applicable law requires otherwise, cancelling does not immediately remove paid access. Capture Pro remains available until the end of the current paid billing period, after which the account may return to the Free plan where available.

Cancellation does not by itself delete your Capture account or locally stored screenshot history and projects.

4. Refund eligibility

Subscription fees are generally non-refundable after a paid billing period begins, and we do not provide prorated refunds simply because the subscription is cancelled before the end of that period.

We will review refund requests for situations such as a verified duplicate charge, an incorrect amount, a payment taken without the purchased subscription being activated, or another confirmed billing error. Mandatory consumer cancellation or refund rights that apply under law are not limited by this policy.

5. Refund processing timeline

If a refund request is approved, TANISHKHA will initiate the refund to the original payment method within 5 business days of approval.

After the refund is initiated, the bank, card network or payment provider may normally take about 5–7 business days to show the credit in your account. Actual banking timelines can vary.

6. Refund method

Refunds are returned to the same payment method used for the original transaction wherever supported. We do not normally redirect a refund to a different bank account, card, wallet or payment instrument.

7. Merchant and support contact

Effective date: September 25, 2026.